Managing bottled water subscription orders is easy when you have a limited number of customers. However, as your customer base increases, it becomes tedious, and the administration work becomes prone to errors. This is where water delivery management software comes into the picture.
In this blog, we’ll cover all the aspects of this delivery software that help you with bottled water subscription management.
Table of content
What is subscription management in bottled water delivery?
Subscription management refers to the management of recurring orders that are delivered at a fixed interval of time. In bottled water delivery, subscription management refers to managing the entire aspect of bottled water recurring orders, from order placement and processing to recurring payments and regular deliveries.
Services like bottled water are regularly needed at homes, offices, restaurants, etc. This makes the subscription-based scheduled delivery model appropriate for the bottled water delivery industry. With the increased demand for bottled water delivery services, adopting delivery management software for the water business has become necessary. Efficient subscription management can help your business reduce customer churn rate, improve customer experience, and increase customer lifetime value.
Understanding water delivery management software
Water delivery management software is a SaaS subscription-based scheduled delivery management software. The software consists of six integrated modules that automate the entire delivery operation. These six modules are:
- Order management
- Payment management
- Delivery management
- Customer management
- Inventory management
- Data analytics and reporting
The water delivery management software has three components: the admin panel, the customer app, and the driver app. These three components work together in sync to provide you with complete control of operations and real-time updates.
Admin panel
It is a consolidated business dashboard that enables you to control and manage your business operations from a single screen. You can manage and track orders, customer activities, delivery drivers, inventory, and business financials. The water delivery software provides end-to-end visibility of bottled water delivery.
Customer app
It is a white-labeled water delivery app for customers to manage their orders and payments. The application is connected to the admin panel, allowing seamless order information flow. The customer app offers features, including real-time order tracking, multiple payment options, and flexible subscription order placement.
Delivery driver app
It is a water delivery driver app for your delivery drivers that automates dispatching and offers other features to improve bottled water delivery and overall business efficiency. The order and delivery details are auto-updated from the admin panel, providing drivers with daily tasks. The driver app also offers features: electronic proof of delivery, order modifications, placing orders, collecting and recording cash, and empty water bottles.
How does a water delivery management software work?
It works within the admin panel, customer app, and delivery driver app. The steps involved in delivery management software are:
Ordering
Customers can place orders from the white-labeled customer mobile app. They can place subscriptions and one-time orders. Customers can edit, cancel, reschedule, pause, and resume one-time and subscription orders. The app offers customers the flexibility of placing their subscription orders. They can choose the delivery frequency (daily, alternate, or custom days), schedule, and number of deliveries.
Order assigning
The orders are automatically assigned to the delivery driver, to whom that particular route is assigned and delivers within that schedule. The delivery addresses are sequenced and the multi-stop route is optimized. The delivery manager checks the inventory and hands it over to the drivers.
Order dispatch
The order and customer information are automatically updated on the driver app, which streamlines the dispatch process. The delivery drivers pick up the order and send it out for delivery. The deliveries are made in which the addresses are arranged in sequence with route optimization.
Order is delivered
The order is then delivered to the customers. The driver can obtain proof of delivery and mark the order as delivered or rescheduled. The driver can collect the payment online or cash for the postpaid cash on delivery orders.
Note: The system supports both prepaid and postpaid payment models. You can choose either or both. In the case of postpaid, you can set auto-generation on the invoice monthly or biweekly. You can also select a prepaid model for subscription orders, where the customers need to recharge their wallets and then the money is auto-debited when the deliveries are made.
Features of water delivery system that help you manage subscriptions efficiently
The water delivery system offers various features that can help you manage bottled water subscription orders efficiently. The features of water delivery software solutions streamline subscription management and improve the overall efficiency of the business. The major features of water delivery software that help you manage subscriptions are:
Order Placement
The software allows you to place both one-time and subscription orders. These orders are only delivered in defined and chosen delivery schedules. Orders can be placed through all three components of the water delivery software.
- Admin panel – The admin or the delivery manager can place orders on behalf of their customers. They can choose the product, the frequency of the delivery, and the schedule the customer wants to receive the delivery. This can be helpful when your customers do not know how to place orders from the customer app or you do not wish to provide a customer app.
- Driver app – Your delivery driver can also place customer orders while making the delivery rounds. They can add new customers and place orders for them. Offering an order placement feature in the driver app can increase your customer base and lower the cost of customer acquisition.
- Customer app – Your customers can place orders from the customer application. They can select their preferred product, schedule, delivery frequency, and the number of deliveries required.
Order modification
Order modifications include changes to the order quantity, schedule, or number of deliveries. The orders can be modified from the admin panel, the driver app, and the customers (before the cut-off time).
- Admin panel – The admin or the delivery manager can edit the order from the admin panel and the changes are reflected in the customer and driver applications. These edits can be made even after the cut-off time has passed.
- Driver app – Your delivery drivers can modify or edit the orders as they deliver. These changes are updated on the customer app and the admin panel.
- Customer app – Customers can place their orders from the customer app. The customers can only make changes to the orders before the delivery cut-off time. After the cut-off time has passed, the admin or the delivery driver can modify their orders.
Pause and resume subscriptions
You can pause and resume the delivery of the subscription orders. The system allows you to specify the date range from which to pause and resume the deliveries. The subscriptions can be paused and resumed from the admin panel and the customer app.
Delivery schedules
The system enables you to define your delivery schedules. You can define as many schedules as you need. Once the schedules are defined, the customers choose their preferred delivery schedules from the defined delivery schedules.
Delivery frequency
The delivery frequency is how many times the customer needs the product delivered. This delivery frequency in the software is defined based on your business needs. Our Water Delivery Solutions has daily, alternate days, custom days, and fortnightly deliveries. Based on your requirements, we can configure the required delivery frequencies into the system.
Benefits of managing bottled water subscription orders with water delivery system
Implementing a delivery system into your delivery services to manage subscription orders can automate and streamline your business processes. The benefits of using delivery software to manage bottled water subscription orders are:
Improved customer experience
Offering a user-friendly and intuitive customer app improves the customer journey. Enabling customers to manage and track their subscriptions and order deliveries makes customers’ content and enhances the customer experience and satisfaction scores.
Increased customer acquisition
Adopting water delivery software gives your business an online presence, which can improve brand visibility and enable you to acquire customers with low marketing costs. The drivers can create customers from their driver app, making acquisition seamless and easy. The drivers can also place orders for the new customer, increasing your business’s financials.
Lowered operational costs
Automating business processes removes the need for larger staff to handle the operations. It also mitigates the chances of human errors and reworks caused by it. The software also offers features like route optimization creates the shortest delivery routes and minimizes fuel consumption and costs. Such factors contribute to lowering the operational costs of your business and adding them to profits.
Improved delivery efficiency
Features like route optimization and auto-dispatching improve order delivery efficiency. Route optimization works on algorithms to create the shortest delivery route for multi-stop deliveries, ensuring on-time deliveries. Auto-dispatching features auto-update delivery tasks on the driver app, ensuring accurate orders are delivered. Both route optimization and auto-dispatching together ensure on-time and accurate deliveries.
Positive cash flow
The system automatically generates invoices based on the number of deliveries made to a customer. Customers can pay their bills online or in cash. The software also offers in-app wallets that allow customers to add money and spend it while making purchases. This makes paying bills easy, allowing customers to make timely payments. The software can also send pending payments or low-balance notifications. This ensures the customers make their payments on time, improving the positive cash flow.
Conclusion
Implementing water delivery software can be an intelligent move for your bottled water delivery service in the competitive marketplace. If you look forward to knowing more about our Water Delivery Solutions; book a free demo and see how it can help you manage your business.
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
