The increasing demand for clean drinking water has grown the bottled water industry. With increased growth comes increased pressure to provide fresh and healthy water, which has led to adopting the water delivery management software.
This blog will uncover all the aspects of the water delivery management software, its components, features, and benefits, helping you understand the importance of implementing it.
The blog covers:
Understanding bottled water services
Bottled water delivery is one of the fastest-growing industries, with a market size of USD 348.64 in 2024. This market is expected to grow with a CAGR of 6.4% between 2024 and 2030. With the demand for clean drinking water, other drinking water variants, like sparkling water, have increased.
Also, with the increased focus on eco-friendly packaging, brands that offer sustainable or reusable bottle options have attracted environmentally conscious consumers. This has led to adopting practices that help reduce the carbon and plastic footprints. Technologies like water delivery management software have helped many bottled water delivery businesses implement eco-friendly strategies.
What is water delivery management software?
Water delivery management software is a cloud-based solution that works on a subscription and scheduled delivery model. Water is a daily need in households, offices, and restaurants; preferring subscription-based scheduled deliveries can be beneficial. The software also allows you to manage one-time scheduled orders and deliveries.
The delivery software can help you streamline and optimize your business, from placing one-time or subscription orders and stock management to deliveries and payments. The software consists of an admin panel, a customer delivery app, and a delivery driver app.
Admin panel
The admin panel is a consolidated business dashboard that provides complete visibility of your business operations. You can manage and track orders, stocks, and payments. This business dashboard also generates reports on your sales, customers, payments or transactions, deliveries, and stocks.
The major features of the admin panel are:
- Place and manage orders (one-time and subscription orders)
- Plan and optimize deliveries
- Auto-generate invoices and track payments
- Manage empty water bottles
- Manage stocks and replenishment
- Auto-generate reports and analytics
- Manage customers and delivery drivers
- Create and manage deliverable areas and routes
Customer app
The customer app is a mobile (Android and iOS) application, that enables customers to place and manage bottled water orders. This water delivery app offers customers control over tracking and managing their profiles, orders, and payment options.
The major features of the customer app are:
- Place and manage orders (One-time and subscription orders)
- Access order history (summary and invoices)
- Live track bottled water orders
- Give feedback and suggestions
- Schedule deliveries
- Multiple payment options
- Receive real-time order status updates
- Apply coupons and discounts
Delivery driver app
The Water Delivery Driver app is a mobile (Android) application for delivery drivers that provides them with daily delivery tasks. This water delivery app gets auto-updated with the delivery information from the admin panel.
The major features of the water delivery app are:
- Edit orders in the run-time
- Place new orders for existing and new customers
- Acquire proof of delivery
- Collect and record payments
- Acquire proof of payments
- Optimized route for deliveries
- Collect and record the number of empty bottles
Features of water delivery management software to streamline your delivery services
The water delivery software provides various features and functionalities that can help you streamline your operations to improve business efficiency, productivity, and profitability. The features of the water delivery software are:
Order management
The system automates ordering processing to streamline operations and improve order accuracy. The system allows you to place one-time and subscription orders and offers flexibility while placing them. You can choose your product, delivery frequency, schedule, the number of deliveries required, and the payment option.
As an admin or delivery manager, you can place and manage orders on behalf of your customers. This is a great option if your customers are not tech-friendly or you are not offering a customer application.
Your customers can also place their orders and manage them. They can edit and delete orders and cancel and reschedule deliveries. They can also pause and resume deliveries of subscription orders when they do not need the orders.
The delivery drivers can also place and edit orders for existing or new customers in run-time.
Stock management
Stock management includes counting and maintaining the optimal stock levels of products. Empty water bottle stocks are also included in bottled delivery services. The integrated stock management software auto-generates stock reports based on incoming orders, available stock, and total stock needed to fulfill the demand. The report enables you to maintain optimal stock to prevent stockouts and overstocking. The system also generates empty bottle reports and allows you to track empty bottles. You can price the bottle, which is refundable when the customer returns the bottles, preventing financial losses due to losing empty bottles.
Payment management
The water delivery software supports prepaid and postpaid payment models. You can choose any of them or even choose a hybrid payment model. The system has an integrated in-app wallet, where customers can add money and place orders. The software has an integrated payment management system that auto-generates recurring and one-time invoices and sends them to customers. The recurring invoices are generated based on the number of successful deliveries made.
You can send invoices via SMS, email, and WhatsApp. The software allows you to track customer transactions and reconcile payments. The transaction reports can help you track your business financials.
The system supports multiple payment integrations and offers flexible payment options, including online (payment gateways, cards, or cheques) and offline payment (cash) options. Customers can pay the cash delivery drivers while making deliveries.
Delivery management
The system offers features that help you plan deliveries and optimize deliveries. You can create delivery routes and areas and assign delivery routes to your drivers. You can also add delivery schedules and allot delivery drivers who will be delivering in those schedules. The route optimization creates the shortest delivery routes and the sequencing feature adjusts the multiple-stop delivery routes to reduce extra miles. This can help you minimize carbon footprints due to carbon dioxide emissions.
Customer management
The system offers a centralized customer relationship management system that enables you to manage customer profiles, orders, and payments. You can also group your customers to provide marketing and promotional discounts or coupons. This delivery system allows you to offer a personalized experience to your customers to improve satisfaction rates.
Reporting and analytics
The water delivery software integrates business analytical tools to generate reports including sales (area-wise and schedule-wise), customers, deliveries, stock, transactions, products, and empty bottle reports. These reports can help you implement strategies to scale your business, whether you want to upsell, cross-sell, or expand your deliverable area.
Benefits of implementing water delivery management software to streamline your water business
Implementing water delivery management software can automate operations to streamline your business and improve water delivery productivity. The benefits of implementing a water delivery system to streamline your water delivery business are:
Increased business efficiency
Automating business operations optimizes and streamlines business operations to improve the efficiency of your entire business. The ways in which water delivery software improves business efficiency are:
- The system automates the order processing, which minimizes the need for extra staff and improves order accuracy. It speeds up the delivery process.
- Route optimization creates the shortest delivery route, ensuring on-time deliveries.
- Stock reports enable you to maintain optimal stocks to prevent overselling or stockouts.
- Multiple payment options and pending payment alerts allow your customers to pay from anywhere and at any time, ensuring timely payments and improving the positive cash flow.
Enhanced customer satisfaction
The system offers features and functionalities that enhance customer journey and satisfaction scores (CSAT). Features of water delivery software that enhance customer satisfaction are:
- A self-service portal or a customer mobile app enables your customers to control and manage their orders and improve their experience.
- Features like live tracking and real-time order status updates foster transparency, improving customer satisfaction.
- Offering subscription order options helps you retain your customers for a longer period, improving the customer’s lifetime value.
- Providing a personalized experience to your customers can help you improve your customer loyalty and retention rate. You can offer promotional discounts, coupons, and referral codes to improve customer engagement and retention.
Scalability and sustainability
The software is highly scalable and sustainable, helping your business grow exponentially without compromising operational efficiency. Features of water delivery software that can help your business scale and become sustainable are:
- The system is highly flexible, meaning that with the increased customer base, the system can accommodate the increased database.
- It provides a centralized system to store the data that can be accessed anywhere.
- The features like automated business operation and route optimization improve operational efficiency and make your business economically and environmentally sustainable.
Efficient stock management
The integrated stock management software generates stock reports to help you efficiently manage your stocks. Ways the stock reports help in efficient stock management are:
- Ensure the optimal stock to fulfill your customer demands.
- Prevent stockouts and overstock, avoiding financial losses.
- Avoiding losing empty plastic water bottles and financial losses due to them.
Reduced customer acquisition costs
The customer acquisition cost is the money spent on acquiring a customer. Implementing water delivery software can help you reduce customer acquisition costs. Ways in which the delivery system reduces customer acquisition costs:
- You can promote your online water delivery app on Instagram or any social media platform and choose to run online ads. Online marketing is less expensive than offline marketing.
- Your delivery drivers can acquire new drivers. They can register new customers and place orders for them.
- You can offer referral offers to your customers, which will encourage your existing customers to bring in new customers.
Bottom line
Water delivery management software is an integrated system that can streamline business operations and improve efficiency and productivity. Water delivery app development services, like Water Delivery Solutions, can help you create your custom software solution.
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
