Customers are the backbone of any successful business, which makes customer satisfaction paramount. As a business, you must adapt to changing customer needs and handle order modifications efficiently. With advancements in water delivery software solutions, you can streamline the order management process and easily make order changes, improving operational efficiency.
This delivery software enables businesses to respond quickly to changing customer demands while ensuring accuracy and reliability in order fulfillment with real-time updates, automated notifications, and live order tracking.
This blog will help you understand water delivery software, its components, and its benefits for managing order changes.
Table of content
What is water delivery software?
Water delivery software is a comprehensive SaaS solution specifically tailored for tracking and managing the entire water distribution supply chain. The system automates and streamlines distribution processes, including order processing, payment collection and reconciliation, scheduling and dispatching, and route planning. It analyzes past data to generate sales reports, product reports, customer analytical reports, and stock reports.
The system aims to streamline business operations to improve efficiency, productivity, and profitability. It emphasizes improving the customer experience and enhancing customer retention rates with real-time tracking, order status updates, easy order placement, modification, and refer-and-earn. Transparency between the business and the customers fosters customer loyalty and boosts brand value.
Components and features of the software
The water delivery management software comprises three components that synchronize to make order processing seamless and hassle-free: the admin panel, the customer interface, and the delivery driver app.
Admin panel
The admin panel is the main dashboard that gives a bird’ s-eye view of the business’s performance. Business managers can manage their customer data, customer orders, delivery drivers, order deliveries, payments, serviceable areas, and multihubs from a single screen.
Customer interface
The customer interface is the platform for customers to manage their one-time or subscription orders. They can place, modify, cancel, pause, or resume orders. The customer interface is offered as a customer app for Android and iOS, and a website. Customers can receive real-time order status updates, push notifications, invoices, and order summaries; track orders; make payments via in-app wallets; and connect with delivery drivers in case of delayed deliveries.
Driver app
The water delivery driver app is only available for Android phones. The drivers can log in with the credentials provided by the business manager. They can access customer and order details for delivery in the application, which provides them with daily tasks. Delivery drivers can place, edit, cancel, and reschedule orders. They can onboard new customers and place their orders. The system allows them to record cash payments, deliver contactless, obtain proof of delivery, and connect with the customers directly in case of delayed deliveries.
How does the order process work in ‘Water Delivery Solutions?’
‘Water Delivery Solutions’ automates the order management process to streamline and optimize it, ensuring accurate and timely deliveries. Customers can also cancel, change, or reschedule their previous one-time and subscription orders. Subscription orders can be paused and resumed as per the customer’s requirements. The customer receives real-time order status updates.
The process of order management includes:
- Place an order – Customers can place one-time and subscription water bottle orders from the customer app. They can receive deliveries every day, on alternate days, or pick custom days. The customer needs to select their delivery address, delivery start date, schedule in which to deliver, and payment mode. Once all the fields are filled, the customer can place the order.
- Accept and assign order – Once the order has been placed from the customer app, the business manager must accept it from the admin panel. An order is automatically assigned to the driver assigned to that specific delivery route in the serviceable area.
- Picked and packed – The product’s availability is checked and the product is then picked and packed.
- Auto-dispatched – Delivery information, including customer and order details, is auto-updated on the driver application with its delivery schedule. The drivers can navigate customer addresses with the help of the GPS feature. The drivers can pick up the orders and go out for delivery.
- Order fulfillment – The order is then delivered to the customer. The driver can pick up the empty water bottles, collect cash, obtain proof of delivery, and update the app.
Ways in which software helps manage order changes
Water delivery software is an online platform that can help you streamline the ordering process and ensure
- Order modification tools – The system allows customers to modify an existing order. Users can adjust the number of orders, add and remove products, and even change the date and schedule of delivery from the customer application.
- Automated notifications – When the customers make order changes, the software automatically updates the admin panel and the delivery driver, ensuring that everyone is informed of the order updates.
- Real-time updates – The software updates order modification information on the admin panel and delivery driver app in real-time.
- Renew inventory – The software automatically updates inventory records to reflect the order modification changes, preventing overcommitting stock or missing items due to outdated information.
- Historical tracking – The software maintains order change records, allowing users to track when the changes were made, who made the changes, and what changes were made. This helps to strengthen accountability and provide valuable insights for future reference.
Bottled water delivery software has proven to be a game-changer for businesses looking for seamless order changes. The software enables them to adapt to changing customer needs and navigate order modifications hassle-free. Implementing technological solutions can streamline order management processes, enhance customer satisfaction, and position themselves in the competitive water delivery market. If you are managing your customer order manually and facing challenges, book a free demo with our experts and see how we can help your business streamline order management.
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
