Managing bottled water delivery services can be challenging, especially with a larger customer base. If you also find water delivery management challenging, our water delivery software can help you automate, streamline, and optimize your business.
This blog will explore all the aspects of water delivery software and discuss why it is the best choice for your service.
What is water delivery software?
Water delivery software is a SaaS-based scheduled delivery solution that automates the water delivery business process, from ordering and scheduling to delivery and payments. The water delivery business software aims to improve the operational efficiency of your business and enhance customer satisfaction.
The water delivery software consists of three components: the admin panel, the driver application, and the customer app. These three applications work in sync to provide real-time updates. You can track and manage orders, deliveries, finances, stock, customers, and drivers from a single screen.
Admin Panel or Business Dashboard
It is a consolidated platform that provides an eye-bird view of all your water delivery business operations. The platform gives you complete control over your business operations. The features of the admin panel are:
- Order management
- Payment collections and tracking
- Stock counting and leveling
- Customer relationship management
- Driver management
- Delivery planning and route optimization
- Empty water bottle management
Driver app
The water delivery driver app is an Android mobile interface for drivers. It gives all the information about their daily delivery tasks, allowing for seamless deliveries. The features of the driver app are:
- Mark deliveries – delivered and canceled
- Modify orders in real-time
- Field sales management
- Obtain e-proof of delivery and payment
- Provide customers with receipts
- Collect payments and empty water bottles
Customer interface
The water delivery management software has integrated with customer interfaces, including water delivery mobile apps for Android and iOS users and websites. The interface enables customers to manage and track their orders. The features of the water delivery app are:
- Place and manage orders
- Multiple payment options
- Contactless deliveries
- Field purchases
- Invoice and order summary
Features that make water delivery software the best choice for your business
The water delivery solutions offer various features and functionalities to help you manage your entire business, from ordering and scheduling to delivery planning and order fulfillment. The features of water delivery software that make it the best choice for your water delivery services are:
Order management
The water delivery software enables end-to-end order management, offering customers, business managers, and drivers an interface to manage orders. These interfaces are interlinked, automating the process. Any changes in the data are reflected in the dashboard. The features of order management are:
- You can place orders (one-time or subscriptions)
- Edit, cancel, and reschedule order deliveries
- Real-time order status updates
- Order summary and invoicing
- Auto-assign orders and scheduling
- Automatic order dispatch
Payment management
Water delivery software supports multiple payment models, including prepaid, postpaid, and hybrid. Based on your payment preferences, you can integrate various payment gateways. This offers flexible payment options to your customers for making payments. The features of payment management:
- Customers can make payments online and in cash
- The system integrates an in-app wallet
- Payment tracking and reconciliation
- Pending payment and low wallet balance reminders
- Transaction reports
Stock controlling
The software solutions allow you to maintain your stock levels digitally. You check your stock levels from the admin panel. The system also allows you to manage buffer stock with your drivers. The features of stock controlling:
- Auto-updates the stock
- Automatically updates stock reports
- Buffer stock management
- Delivery sheet with the details of stock with each driver
Empty bottle management
Managing empty bottles in water delivery services is crucial for a sustainable business. The software allows you to keep track of available bottles, bottles with your customers, and bottles returned. The features of empty bottle management are:
- Empty bottle reports
- Allow drivers to collect and record bottles
- Add pricing to the bottle
- Link product with the bottle
Customer relationship management
The software has an integrated customer relationship management module that enables you to manage your customers and offer them a personalized experience. The features of customer relationship management include:
- Create and manage customer profiles
- Customer segmentation
- Offer credit limit based on average revenue per user (ARPU)
- Send a personalized delivery note
- Customer feedback and suggestions
- Manage customer types (B2B and B2C)
Promotions and discounts
The system enables you to offer promotional tools and functionalities to improve customer engagement and retention rates. The features of promotional tools are:
- Referrals and rewards
- Cashback on wallet recharge
- Yearly membership plans
- Discounted product trial
- Discount Coupons
- Subscription discount coupons
Delivery planning
The software automates your delivery planning, allowing you to create areas, delivery routes, route optimization, and sequencing addresses. The features of delivery planning are:
- Create areas, routes, and delivery schedules
- Assign delivery routes and schedules to the drivers
- Automatic and manual route optimization
Benefits of implementing water delivery software
The water delivery software offers various benefits that can help you improve return on investment and enhance customer satisfaction. The benefits of implementing water delivery software are:
Improved efficiency
Automating water delivery operations minimizes human interference and mitigates the risk of manual errors and administrative reworks. Ways in which water delivery software improves operational efficiency are:
- Automating the ordering process improves order accuracy, customer satisfaction rates, and timely deliveries.
- Auto-generating stock reports minimize stockouts and overstocks and ensure optimal stocks.
- Delivery planning optimizes routes, accelerates deliveries, and improves delivery productivity.
- Customer management enables you to offer personalized experience and automated notifications.
Positive cash flow
The system offers various features to help you improve positive cash flow and reduce bad debt. Positive cash flow is when the business generates more profits than it spends. Ways in which water delivery software helps improve positive cash flow:
- Multiple payment options allow customers to pay flexibly.
- Sending pending payment reminders prompts customers to make timely payments.
- Transaction reports enable you to track the transactions.
Increased customer satisfaction
A self-service portal like a water delivery app improves the customer purchase journey. The app enables them to control their orders, empowering them and improving customer satisfaction rates. Ways in which milk delivery increases customer satisfaction:
- Placing and managing orders themselves gives customers control, enhancing their experience.
- Order status updates inform them about their orders, which improves customer satisfaction.
- Real-time delivery tracking makes them content about their deliveries and worry-free.
- Promotional options help improve customer engagement and loyalty, improving customer lifetime values
- Allowing your customers to give feedback and suggestions makes them feel valued, improving retention and loyalty.
Sustainability
The features and functionalities of the software allow you to improve the environmental and economic sustainability of the business. Ways in which this delivery software improves business sustainability are:
- Empty bottle tracking minimizes the risk of losing them, reducing environmental impact and money loss.
- Route optimization shortens the delivery distance, reducing fuel consumption and carbon footprinting impact.
- Automation minimizes the paperwork, reducing the need to buy paper and saving trees and money.
Conclusion
The water delivery app development can help you build custom water delivery solutions that align with your business requirements. Implementing the system can help you enhance your business operations, productivity, and profitability while reducing costs. Book a free demo to see how our solution can help your business grow in the evolving market landscape.
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
